Shipping Policy
Order Processing
- Orders are processed Monday through Friday.
- Please allow 1-2 business days for processing before your order is shipped.
Shipping Methods and Fees
- Our preferred carriers are USPS and FedEx
- We offer flat rate shipping options, Ground and Expedited.
- Free Ground shipping is available for all domestic orders over $200. *Excluding Hawaii and Alaska.
International Shipping
- We do ship internationally outside of the United States.
- International shipping rates are based off of market conditions and reflecting the carriers rates.
- If there are taxes associated with the shipment or delivery, you as the customer are responsible for covering the expense, including VAT.
- Please note that we do not accept any returns or exchanges on international orders.
Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a confirmation email containing your tracking information.
- You can use the tracking number provided to monitor your order's progress through the carriers website or our order tracking portal.
Lost or Delayed Packages
- If your package is lost or delayed, please contact our customer service team at support@forrestersouterwear.com. We will work alongside you and the carrier to find a solution as quickly as possible.
Changes to Your Order
- If you need to make changes to your shipping address or order details, please contact us as soon as possible.
- If the order has been fulfilled and shipped, the package is no longer in our possession. We will work alongside you and the carrier to find a solution as quickly as possible.